Privacy Notice

Last Updated: November 8, 2025

tiledplanet.com (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice describes how we collect, use, disclose, and safeguard information obtained from users (“you” or “your”) who access our website and related services (collectively, the “Services”).

1. Information We Collect

We collect limited personal information necessary for the proper functioning and security of our Services. This may include:

Contact Information – such as your email address or phone number, provided voluntarily during account creation or communication with us.
Authentication Information – including your username, password, and, where applicable, a cell phone number used for two-factor authentication (2FA).
Technical Information – automatically collected data such as IP address, browser type, and device information, used solely for system administration and security.

All personal information is collected only with your consent and in accordance with applicable privacy and data protection laws.

2. Purpose of Data Collection

We collect and process your information exclusively for legitimate business purposes, including but not limited to:

Facilitating account registration and authentication;
Enabling and securing two-factor authentication (2FA);
Maintaining and improving the functionality and performance of our Services;
Communicating with you regarding your account or support inquiries; and
Complying with applicable legal and regulatory obligations.

We do not sell, rent, or otherwise disclose your personal information to any third party for marketing or commercial purposes.

3. Data Security and Retention

We employ appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

All phone numbers and passwords are encrypted using industry-standard encryption protocols.
Access to personal data is restricted to authorized personnel who are required to maintain confidentiality.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law.

4. Disclosure of Information

We do not share or expose your personal contact details, such as phone numbers or email addresses, to other users or third parties. Your information is used solely for internal operational purposes.

We may disclose personal information only in the following limited circumstances:

As required by law, regulation, or legal process;
To enforce our Terms of Service or protect our rights; or
To prevent, detect, or investigate potential security incidents or fraudulent activities.

5. User Consent and Rights

By using our Services, you acknowledge that you have read and understood this Privacy Notice and consent to the collection and use of your information as described herein. You have the right to:

Access, correct, or request deletion of your personal data;
Withdraw consent where processing is based on consent; and
Lodge a complaint with a data protection authority, where applicable.

Requests relating to your personal data may be directed to us at the contact details below.

6. Changes to This Privacy Notice

We reserve the right to modify or update this Privacy Notice at any time. All changes will be effective upon posting the revised Notice on this page, with the “Last Updated” date reflecting the most recent revision. We encourage you to review this Notice periodically.

7. Contact Information

For any questions, concerns, or requests regarding this Privacy Notice or our data protection practices, use our "Contact Us" online form.